Terms and Conditions

IMPORTANT NOTE: Please take your time to read the following terms & conditions to which you have agreed by using this site before making any order.

Acceptance of Terms
This page (together with the documents referred to on it) tells you the Terms & Conditions on which you may make use of diva-darling.com website (the "Site"), whether as a guest or registered user, and the terms applicable to the sale of goods or services through the Site.
By using the Site you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions then please refrain from using the Site.

Description of diva-darling.com services
Please note that we accept orders as third party on behalf of our Partners/Suppliers/Retailers. The resulting legal contract is between you and that Partners/Suppliers/Retailers which will be advise to you.
We cannot give any undertaking, that goods or services you purchase from our Partners/Suppliers/Retailers through this Site will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against our Partners/Suppliers/Retailers. Where you order goods or services through this Site, we may disclose your customer information related to that transaction to the relevant Partners/Suppliers/Retailers.
We do not review or control, and are not responsible in any way for, listings provided by our Partners/Suppliers/Retailers and at no time do we possess any items offered for sale through the Site.

How contracts are formed between you & our Partners/Suppliers/Retailers?
Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms & Conditions and any additional terms and conditions notified to you by our  Partners/Suppliers/Retailers.
No order shall be deemed to be accepted us until we issues an email acknowledgement of order. The contract will relate only to those goods and/or services notified in the email acknowledgement of order.

Payment Method
Purchases may be paid for by using a debit or credit card through Paypal, our online payment facility. All prices are in pounds sterling (£) except stated otherwise, and are payable in pounds sterling (£), plus any applicable taxes.

Refusal of Transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

Delivery Arrangement
The delivery costs for each of our Partners/Suppliers/Retailers vary according to the delivery methods they offer. Any delivery times quoted are estimates only, based on availability and normal delivery time in working days.

Import Regulations and Duties
If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

If you wish to discuss or organise a return, exchange or refund of any item, please contact us directly using the Inquiry Form facility on the Site. All our Partners/Suppliers/Retailers provide the following guarantee to all shoppers so that you have peace of mind when ordering any product through the Site. In relation to any goods sold through the Site, you have 28 days from receipt of goods in which you can cancel your order.

Where you return goods within the period specified above (other than as a result of a defect in the goods) you will be responsible for payment of the delivery charges. There are naturally exceptions to the terms shown above, where for instance products are specially made, the following items are likely to be non-returnable and non-refundable:
  1. Personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customized aspect;
  2. Personal products such as underwear, jewellery (especially earrings), cosmetics;

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.
The Site provides links to other websites for your information. We have no control over such sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Force Majeur
Where our Partner/Supplier/Retailer is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our Partner/Supplier/Retailer’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.